Shipping and returns
The shipment of your package
Packages are generally dispatched within 2 days of receipt of payment and are shipped via courier with tracking and drop-off without signature.
Shipping costs include handling and packaging charges and postage. The management and transport costs are fixed.
We advise you to group your items in a single order as it is not possible for us to group two distinct orders placed separately, therefore shipping costs will be
charged for each of them.
The boxes are adequately sized and your items are well protected.
RIGHT OF WITHDRAWAL (Article 52)
Pursuant to art. 5 of Legislative Decree 206/05, if the customer is a consumer, he has the right to withdraw from the purchase contract for any reason,
without the need to provide explanations and without any penalty.
To exercise this right, the customer must send Il Vizio Calzature e Pelletteria a communication to that effect,
within 14 working days from the date of receipt of the goods (the shipment tracking code validates this date).
This communication must be sent by registered letter with acknowledgment of receipt, addressed to
Il Vizio Calzature e Pelletteria - Via San Giorgio, 31 - 24040 - Bottanuco - (BG) Italy or by telegram or fax or email always sent within the aforementioned deadline
and followed by a confirmation sent by registered letter with acknowledgment of receipt within the following 48 hours.
Once we have received the aforementioned notice of withdrawal, the Customer Service Il Vizio Calzature e Pelletteria will quickly communicate instructions
on how to return the goods to the customer.
As a sole burden, in this case the customer will have to bear the costs of returning the goods to Il Vizio Calzature e Pelletteria.
The goods must be returned, no later than 14 working days from the date of authorization of the withdrawal, intact and in the original packaging,
complete with all its parts (including any documentation and accessory equipment) and without having suffered any damage.
Shipments by cash on delivery or freight collect will not be accepted.
Upon his arrival in the warehouse, the goods will be examined and, in the presence of damage or tampering, the withdrawal cannot be exercised.
Without prejudice to any costs of damage to the goods, Il Vizio Calzature e Pelletteria will refund the customer the full amount already paid
(excluding shipping costs incurred), within 14 days of receiving the returned goods.
It will be the customer's responsibility to promptly provide Il Vizio Calzature e Pelletteria the bank details
(ABI Code - CAB - Current Account of the invoice holder), in order to obtain a refund of the price.
Each product purchased on Il Vizio Calzature e Pelletteria is guaranteed for the first 14 days. The dispatch,
care of the packaging and the risk of transporting the products to Il Vizio Calzature e Pelletteria for replacements are the responsibility of the customer.
Il Vizio Calzature e Pelletteria will pay the costs of returning the replaced product to the final customer. For any problem concerning items already delivered,
please contact firstname.lastname@example.org immediately after 14 days from delivery, any right of withdrawal will be denied.