Terms and conditions

In compliance with the D.L. no. 21, of 21/02/2014 (implementation of Directive 2011/83 / EU on consumer rights, amending Directives 93/13 / EEC and 1999/44 / EC and repealing Directives 85/577 / EEC and 97 / 7 / EC (GU general series nr. 58 of 11/03/2014) Pre-contractual information for consumers to be provided before the conclusion of distance contracts through e-commerce activities, in force since 13 June 2014.

Identification of the merchant (Article 49)

Il Vizio Shoes and Leather Goods by Alice Locatelli - Via San Giorgio, 31 - 24040 - Bottanuco (BG) Italy Direct contact: +39 338 8000977 - mail: info@ilviziocalzature.com

Sales information (Article 49)

The main characteristics of the goods for sale are expressed in the description of each product, which also reports the final sale price including taxes. The methods of payment and shipping costs are also expressed in the appropriate sections of the site visible on each page in the menu. The delivery dates of the goods are subject to change according to what is communicated or foreseen by the respective producers, and any delays are not attributable to us.


The purchase of what has been requested will be completed through the following stages: By sending the order, the customer sends Il Vizio Calzature e Pelletteria a proposal to purchase the selected product or products. The sending of the purchase order implies the consent (pursuant to art.10 of Lgs 206/05) to receive subsequent communications from Il Vizio Calzature e Pelletteria described below, which are aimed exclusively at the conclusion and execution of the sales contract. Il Vizio Calzature e Pelletteria confirms with an e-mail message the receipt of the order sent by the customer, with the assignment of a "Customer Order Number" which must be used in any further communication with Il Vizio Calzature e Pelletteria. If you want to cancel the order, before it is verified, the customer must immediately notify it by calling +39 338 8000977 or by sending an email to info@ilviziocalzature.com

For items on reservation, for collection in the store, the item must be collected within 15 days of the order, under penalty of cancellation of the same and forfeiture of the amount.

PROMOTIONS: they are not cumulative. all discounted products do not enjoy additional discounts (coupons). The vouchers have a maximum validity of 1 years from issue.


Vizio Calzature e Pelletteria will then deliver what is requested to the express courier in charge of delivering to the address indicated. The payment by the customer will be made using the method chosen online at the time of purchase. Each order is to be understood as an irrevocable proposal by the Customer, while it must be considered accepted by Il Vizio Calzature e Pelletteria only with the shipment, having the same the right to refuse the commission. The customer is responsible for the increase in inventory costs * and returns of goods due to non-withdrawals attributable to the same, due to his own carelessness, being notified by e-mail of order fulfillment and e-mail with tracking code directly from the courier in charge of delivery. in advance. As a result, expense recovery procedures will be undertaken against the defaulting customer.

* storage costs calculated as follows: practice opening: 10,00euro + 1,00eur / kg for single day of storage. For returned stock, the outward and return journey will also be calculated.


Pursuant to art. 5 of Legislative Decree 206/05, if the customer is a consumer, he has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty. To exercise this right, the customer must send Il Vizio Calzature e Pelletteria a communication to that effect, within 14 working days from the date of receipt of the goods (the shipment tracking code validates this date). This communication must be sent by registered letter with acknowledgment of receipt, addressed to Il Vizio Calzature e Pelletteria - Via San Giorgio, 31 - 24040 - Bottanuco - (BG) Italy or by telegram or fax or email always sent within the aforementioned deadline and followed by a confirmation sent by registered letter with acknowledgment of receipt within the following 48 hours. Once we have received the aforementioned notice of withdrawal, the Customer Service Il Vizio Calzature e Pelletteria will quickly communicate instructions on how to return the goods to the customer. As a sole burden, in this case the customer will have to bear the costs of returning the goods to Il Vizio Calzature e Pelletteria. The goods must be returned, no later than 14 working days from the date of authorization of the withdrawal, intact and in the original packaging, complete with all its parts (including any documentation and accessory equipment) and without having suffered any damage. Shipments by cash on delivery or freight collect will not be accepted. Upon his arrival in the warehouse, the goods will be examined and, in the presence of damage or tampering, the withdrawal cannot be exercised. Without prejudice to any costs of damage to the goods, Il Vizio Calzature e Pelletteria will refund the customer the full amount already paid (excluding shipping costs incurred), within 14 days of receiving the returned goods. It will be the customer's responsibility to promptly provide Il Vizio Calzature e Pelletteria the bank details (ABI Code - CAB - Current Account of the invoice holder), in order to obtain a refund of the price.


Each product purchased on Il Vizio Calzature e Pelletteria is guaranteed for the first 14 days. The dispatch, care of the packaging and the risk of transporting the products to Il Vizio Calzature e Pelletteria for replacements are the responsibility of the customer. Il Vizio Calzature e Pelletteria will pay the costs of returning the replaced product to the final customer. For any problem concerning items already delivered, please contact info@ilviziocalzature.com immediately after 14 days from delivery, any right of withdrawal will be denied.

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